Home and Community-Based Services (HCBS) · Healthcare · Mission-Driven Organizations
Fix Your Compliance. Stabilize Your Operations. Pass Accreditation with Confidence.
Oscar Kaunda, EMBA · Notre Dame Mendoza College of Business · 12+ Years Healthcare Leadership
$50K+
in recovered Medicaid claims
60+
programs prepared for accreditation
$7M+
in organizational revenue stabilized
$5M+
in federal proposals developed
The Real Problem
Where Organizations Break Down
Organizations don't fail because of isolated issues. They break down when the system underneath can't carry the weight being placed on it. You are overwhelmed, behind on documentation, and worried about failing your next audit. That is fixable.
- Leadership lacks clarity under pressure
- Roles and accountability are unclear
- Teams become reactive instead of structured
- Operations lose alignment with strategy
The Transformation
Before & After Working With Us
Before Working With Us
- Reactive decision-making
- Unclear roles and accountability
- Leadership bottlenecks
- Compliance gaps creating audit risk
- Revenue leakage from billing inefficiency
After Working With Us
- Structured, systems-driven decisions
- Clear organizational alignment
- Leadership as a multiplier
- Compliance systems that hold under pressure
- Stabilized, recoverable revenue cycle
How We Work
The 90-Day Systems Diagnostic
We assess your operations, design sustainable systems, and support implementation — so you can stabilize revenue, meet compliance standards, and scale with confidence.
Phase 1
Assess
Identify what's broken, what's working, and where the biggest risk lies
Phase 2
Design
Build the systems needed to stabilize and scale across compliance, workforce, and operations
Phase 3
Implement
Support implementation in real time, course-correcting as the organization adapts
Investment: $7,500 – $22,000
Most engagements recover costs through prevented compliance violations or recovered revenue
How We Work
Four Steps to Organizational Stability
1
Strategy Call
Free, 30 minutes. Honest assessment of your situation.
2
Written Proposal
Clear scope, deliverables, and investment within 48 hours.
3
90-Day Engagement
Assessment, systems design, and implementation support.
4
12-Month Roadmap
Aligned team and operational roadmap you own permanently.
Common Questions
Quick answers to the questions we hear most of the time.
Who is Lens of Grace Advisory best for?
Lens of Grace Advisory is best suited for three types of clients. The first is the HCBS or disability services organization that is operationally overwhelmed — behind on documentation, facing a survey in the next 6 to 18 months, losing revenue to billing denials, or stuck in a cycle of staff turnover it cannot break. These organizations need systems work, not more training or more effort from already-exhausted teams.
The second is the healthcare leader who is technically competent and genuinely committed to their mission, but whose leadership approach has hit a ceiling — reactive decisions, team bottlenecks, difficulty delegating, or burnout that is beginning to affect their judgment. These leaders benefit from the GLS™ executive coaching framework and the structured accountability it provides.
The third is the early-stage founder or SBEAP participant who needs a real operational and business systems foundation — not cheerleading, but honest assessment and a working growth plan. If you are outside the healthcare sector entirely, reach out and describe your situation. The systems-first approach transfers across industries, and Oscar will tell you on the strategy call whether this practice is the right fit.
What results can I expect from a consulting engagement with Lens of Grace Advisory?
Results vary by engagement type, but three categories of outcome apply across almost all consulting clients. The first is financial stabilization: revenue cycle engagements typically recover more than the engagement cost through corrected billing, resubmitted denied claims, and documentation improvements that prevent future denials. Organizations have recovered $50,000 or more in previously denied Medicaid claims through this process.
The second is compliance stability: organizations that complete an accreditation readiness engagement enter their survey with clear documentation, trained staff, and no unresolved Plans of Correction — rather than scrambling in the final weeks. Organizations that have worked with Lens of Grace Advisory have collectively prepared more than 60 programs for accreditation.
The third is operational durability: the 12-month roadmap delivered at the close of every full engagement gives the organization a documented path forward that does not depend on the consultant being present to implement. Systems are built to hold under pressure after the engagement ends. The goal of every engagement is to make the consulting relationship unnecessary — to leave the organization structurally stronger than it was before.
HCBS Health Check™ — Free Assessment
10 questions. 5 minutes. Instant score across compliance, documentation, operations, and scalability. Know exactly where your organization stands before your next survey.