Legal
Privacy Policy
Lens of Grace Advisory — A Division of Lens of Grace LLC
Effective Date: March 17, 2026
1. Who We Are
Lens of Grace Advisory is a division of Lens of Grace LLC, a minority-owned business enterprise (MBE) located in South Bend, Indiana. We provide executive coaching, organizational consulting, leadership advisory, and related services to healthcare organizations, nonprofits, and individual leaders. This Privacy Policy governs our website at lensofgraceadvisory.com and any services accessed through it.
2. Information We Collect
We collect the following categories of information when you interact with our website or services:
Personal identifiers: Your name, email address, phone number, and organization name — collected when you submit a contact form, book a consultation, or complete the Organizational Health Snapshot assessment.
Assessment data: If you complete the Organizational Health Snapshot, we collect your self-reported responses, category scores, and total score. This data is directional and self-reported; it does not constitute a professional diagnosis or evaluation.
Assessment data: If you complete the Organizational Health Snapshot, we collect your self-reported responses, category scores, and total score. This data is directional and self-reported; it does not constitute a professional diagnosis or evaluation.
Usage data: Standard web analytics including pages visited, time on site, device type, and referral source. We use this data in aggregate to improve our website.
We do not collect payment information directly. All payments are processed through third-party payment processors under their own privacy policies.
3. How We Use Your Information
3. How We Use Your Information
— Respond to your inquiries and fulfill service requests
— Deliver Organizational Health Snapshot results and follow-up communications
— Schedule and conduct coaching or consulting engagements
— Send relevant follow-up emails related to your assessment or inquiry (you may opt out at any time)
— Improve our website content and user experience
— Comply with applicable legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Coaching and Consulting Confidentiality
Information shared during coaching or consulting engagements is treated as confidential and is not disclosed to third parties without your explicit consent, except: (1) when required by law; (2) when there is imminent risk of harm to self or others; or (3) when used in anonymized form for case studies or testimonials, with prior written approval.
Coaching confidentiality is not equivalent to therapist-client privilege and does not carry the same legal protections under Indiana or federal law. This distinction is disclosed in all engagement agreements.
Yvonne Kaunda's clinical internship placements are conducted under licensed supervision and are entirely separate from her Lens of Grace Advisory coaching practice — separate clients, separate documentation, and separate scope. Information shared in coaching sessions is not part of any clinical record.
5. Protected Health Information (PHI)
Lens of Grace Advisory does not collect, store, transmit, or process protected health information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA) through this website or its contact forms.
Do not submit PHI — including patient names, medical record numbers, diagnosis information, treatment details, or any individually identifiable health information — through any form, email, or assessment tool on this site.
Our organizational consulting services are operational and advisory in nature. We do not function as a covered entity or business associate under HIPAA unless a formal Business Associate Agreement (BAA) has been separately executed in writing.
6. Third-Party Services
We may use the following third-party services that have access to limited user data:
— Calendly (scheduling): subject to Calendly's privacy policy
— Formspree or similar (form processing): subject to their respective privacy policies
— Google Analytics (website analytics): anonymized usage data only
— Email marketing platforms: for follow-up communications; you may unsubscribe at any time
We are not responsible for the privacy practices of third-party services. We encourage you to review their policies directly.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Assessment data and inquiry information is typically retained for a period of 24 months from the date of submission, after which it is deleted from our systems. Engagement records for active or past clients are retained in accordance with applicable professional and legal standards, typically for a period of seven years or as otherwise required by law. Coaching and consulting engagement records are retained in accordance with applicable professional and legal standards.
You may request deletion of your personal information at any time by contacting us at solutions@lensofgraceconsulting.com.
8. Your Rights
Depending on your jurisdiction, you may have rights including: the right to access personal information we hold about you; the right to correct inaccurate information; the right to request deletion of your information; and the right to opt out of marketing communications. To exercise any of these rights, contact us at solutions@lensofgraceconsulting.com
9. Cookies and Analytics
Our website uses standard cookies and analytics tools to understand how visitors interact with our content. This includes session cookies (temporary, deleted when you close your browser) and analytics tracking through Google Analytics. You may disable cookies through your browser settings, though some site features may not function properly as a result.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
12. Contact
Questions about this Privacy Policy or our data practices should be directed to:
Lens of Grace Advisory — A Division of Lens of Grace LLC
Email: solutions@lensofgraceconsulting.com
Phone: 574-208-8441
Website: lensofgraceadvisory.com